![]() ![]() We are on vacation and not responsible for returning something that was not ordered.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is your responsibility to find a way to get it back to you since you are the one that shipped it. If it is an honest mistake, correct it and out the money you stole from me back into my account. I would like for Carbon to correct this situation and stop stealing from their customers. ![]() There will be no one to receive the package and I have no way of guaranteeing it will be there upon our return. The estimated delivery for an item that was cancelled and clearly a mistake they made will not be delivered until we are on vacation. Unfortunately, the money they stole was money that was for our summer vacation and screwed with my finances. They shipped the item and I would have to return it before they credited my card back. I also requested an immediate refund for a transaction I did not authorize and was told there was nothing they would do. I immediately emailed them to let them know my order had been cancelled and my card should never have been charged. On August 4 I received notice from my bank that Carbon charged me almost $120 and shipped my item. I received a response that day letting me know my card has not been charged and the order was canceled. On July 20 I sent another email requesting them to credit my card back and again on July 21 I sent another email to Lauren asking her to please cancel the order and refund my money. On July 12 I reached out to customer service to get an eta or if it would be much longer requested a cancellation and refund. On 6/29 I received an email stating the item was delayed. I placed an order for several shirts in late May/early June for Fathers Day. ![]()
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